Computer Common Problem and Resolution 1:

Printer will not print:

Here are several steps to analyize the problem:

  1. Check the power of the printer to make sure it is turned on. Also, you might want to check the AC power plugs that plug into the wall jack, it might be loose, unplug it and plug back in firmly.
  2. If printer is on, you might want to try to turn it off then turn it back on.
  3. Power down the printer and restart the workstation (PC/Laptop), and turn the printer back on once machine is on
  4. Making sure there is no paper jammed in the printer
  5. Making sure there is no failed or penning job in the print queue. If there is any, clear them first. (cancel the previous in-progress jobs)
  6. If none of the above works, you might want to re-install the printer.

Here is how to add a new printer:

  1. Click Start > Settings > Printers and Faxes
  2. Add Printer (Add Printer Wizard screen will appear.)
  3. Click Next on the Welcome screen > Choose the Local or Network Printer Option (If the printer is connected using USB cable and directly plug into the machine, you should choose the option "Local printer attached to this computer" and "Automatically detect and install my Plug and Play printer" > Select a Printer Port: "Use the following port: LPT1:(Recommeded Printer Port)" > Choose the correct Printer software to be installed: you can scroll down the list to find the correct manufacturer and Printer driver; you can also find the driver from the original CD from printer (Have Disk) ; you can download the latest version from the manufacturer's website. > Next > Finish
  4. Once printer is installed, making sure to test out the printer
  5. If the newly installed printer worked, please remove the old printer from the list